We mainly ship using UPS or FedEx ground. However, oversized items that are too large or heavy to ship ground will usually ship via one of the following: UPS Freight, XPO Logistics, or R + L Freight.
An "oversized" item is an area rug 9' x 12' or larger.
A date and time arrangement will be required for oversized items. The shipping carrier will call you to arrange the date and time of delivery.
We recommend that you inspect your order upon receiving it.
Standard size items (8' x 11' and smaller in size) do not require a delivery arrangement. i.e., the shipping carrier will drop it off in front of your door. However, you may track the expected delivery date and time via the emailed tracking number.
Please check your spam box if you do not see your tracking number.
Please carefully inspect your order upon delivery to ensure the merchandise is in good condition. If the packaging shows visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you. Write a detailed description of the damage on both your copy and the carrier's copy of the delivery receipt. If you feel like the merchandise is damaged beyond repair, please refuse delivery.