We offer free shipping within the contiguous US (excluding Alaska and Hawaii).

Shipping costs to Canada, Alaska or Hawaii will vary depending on the size and weight of your order. 

Please Contact Us with your Canada, Alaska or Hawaii address and we would be happy to provide you with a custom shipping quote.

3 to 5 days
5 to 10 days for oversized rugs (size 9' x 12' & up)

The states vary depending on the manufacture.

All manufacturers ship from the United States.

Some manufacturers offer a one-year limited warranty. A one-year limited warranty will be mentioned in the product description.

Coming soon, in the near future Rug Trend will offer a warranty program that will offer a warranty against stains, punctures, cuts, tears, rips and burns.

Unfortunately, at this time, we do not ship internationally.

We offer free shipping within the contiguous US (excluding Alaska and Hawaii).

Shipping costs to Canada, Alaska or Hawaii will vary depending on the size and weight of your order. 

Please Contact Us with your Canada, Alaska or Hawaii address and we would be happy to provide you with a custom shipping quote.

Like orders placed for in-stock items, once your pre-ordered or back-ordered item has shipped, you will receive an email from us including your item's tracking number.

We offer three options to make returning an item as easy as possible.

1. Take advantage of our discounted return shipping label. We will refund your order total, less the return shipping and handling cost.

2. Your choice of return method for a full refund.

3. Free returns for store credit. Items eligible for free returns must be equal to or less than 5’x8’.

Items eligible for return:

Must be sent to us within 30 days of the delivery date of your order. 

Must be sent to us in the same condition that it was delivered.

All items except American cover design / Persian weavers are eligible for return.

All American cover design / Persian weavers items are final sale.

For discounted return labels, we will refund your order total, less the return shipping and handling cost.

You will receive a full refund if you wish to return the item using the carrier of your choice.

We process the refund within 1-3 business days of receiving your return.
Please note, it may take your bank or credit card provider an additional 1-3 business days to reflect your refund on your statement.

All refunds except for free returns are sent through the payment method you used on the order.

Only free returns will be in exchange for a store credit.
The store credit does not expire.
Items eligible for free return must be equal to or less than 5’x8’.

Unfortunately, due to our fast order processing speeds, we cannot cancel any order once an order has been processed or tracking has been applied. 

We will do everything we can to take care of this for you; however, if we cannot fulfill your request, you may start your return by sending a request HERE.

Products that are packaged and put on a truck for delivery are considered shipped goods.

If an item has already been shipped, and then canceled or refused at the time of delivery, your refund will be your order total, less the return shipping and handling cost.

Orders that require a change of address after shipment will incur additional re-route fees.

If a defect is discovered and confirmed, we will replace the defective part at no cost to the buyer.

We take every step possible to ensure your orders arrive in the best condition possible.
We recommend that you inspect your order upon receiving it.
Standard-size items (8' x 11' and smaller) do not require delivery arrangements. I.e., the shipping carrier will drop it off in front of your door.
However, you may track the expected delivery date and time via the emailed tracking number.
Please check your spam box if you do not see your tracking number.

Please carefully inspect your order upon delivery to ensure the merchandise is in proper condition.
If the packaging shows visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you. Write a detailed description of the damage on both your copy and the carrier's copy of the delivery receipt.
If you feel like the merchandise is damaged beyond repair, please refuse delivery.

Damage claims or notice of product defects must be made within 48 hours of receipt of merchandise (for small parcel items not requiring a signature).

Detailed pictures of the original packaging must be sent with the damage claim otherwise the order is exempt from any damage claims.
If a repair or replacement is available but rejected, the return shipping charge is deducted from the refund.

To start a return, CLICK HERE.

Any questions, Contact Us.

Click → HERE