-
Orders
-
Shipping
-
Returns
Can I inspect my order upon receiving it?
We recommend that you inspect your order upon receiving it.
Standard size items (8' x 11' and smaller in size) do not require delivery arrangements. I.e., the shipping carrier will drop it off in front of your door.
However, you may track the expected delivery date and time via the emailed tracking number.
Please check your spam box if you do not see your tracking number.
Please carefully inspect your order upon delivery to ensure the merchandise is in proper condition.
If the packaging shows visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you. Write a detailed description of the damage on both your copy and the carrier's copy of the delivery receipt.
If you feel like the merchandise is damaged beyond repair, please refuse delivery.
Can I reject my order?
We encourage you to refuse delivery if the merchandise is damaged beyond repair.
However, if you refuse delivery if the merchandise is not damaged, you are responsible for the return fees. Your refund will be your order total, less the return shipping and handling cost.
There are three ways that an order gets rejected:
→First, if you refuse delivery directly.
→Second, if your order is scheduled for pickup at the carrier's facility, and you don't pick it up during the given time frame. (Usually within five calendar days.)
→Third, if there is a scheduled delivery date, and you're absent to accept your order during every scheduled delivery attempt. (Usually, two attempts before the merchandise gets returned.)
How can I cancel my order?
Unfortunately, due to our fast order processing speeds, we cannot cancel any order once an order has been processed or tracking has been applied.
We will do everything we can to take care of this for you; however, if we cannot fulfill your request, you may start your return by sending a request HERE.
Products that are packaged and put on a truck for delivery are considered shipped goods.
If an item has already been shipped, and then canceled or refused at the time of delivery, your refund will be your order total, less the return shipping and handling cost.
Orders that require a change of address after shipment will incur additional re-route fees.
Can I delay my order from shipping?
Once your order is placed, we cannot delay any part of your order from shipping.
However, we encourage you to wait for placing your order until you are ready to start decorating your space!
My order shows delivered but not received
We apologize if you have not received your item as indicated.
If your tracking information shows that your package was delivered, but you can't find it:
Verify the shipping address on your order.
The carrier may have placed it in a safe location.
Check your porch, garage, any area out of potential weather hazards, exterior doors, and any place where the package could be placed to determine if someone else accepted the package.
Ask your neighbors if they have seen your package. It is possible that the package may appear as 'delivered', but it could take an additional 24 hours for it to arrive.
If it appears that your package has been stolen, it is the customer's responsibility to file a claim with the shipping carrier (UPS, FedEx, etc.). However, the carrier does not guarantee reimbursement.
I didn't receive my full order. Where is the rest of my purchase?
To ensure you receive your items as quickly as possible, you may not receive everything in your order at the same time.
If your order is shipped in separate shipments, you will receive tracking information for each shipment.
How do I view my past order history?
If you have an account with Rug Trend, you will need to log into your account HERE to view your past order history. If you're not sure if you have an account, please click "Forgot Password."
If your account is in our system, you will get a password reset email. Note: These emails sometimes get sent to spam, so please check if you can't locate this email in your regular inbox.
If you do not have an account, a Customer Support representative will be happy to assist! Please feel free to call or text 1-800-990-3460, email info@rugtrend.com or contact our team for assistance.
How can I track my order?
Once your order has tracking, typically within 24-72 hours of placing your order. Your order number starts with a "RT#." You can find your order number directly on your order confirmation email.
PLEASE NOTE: Due to high carrier demand, it may take 5-8 days for carrier movement to populate your tracking once your order has been picked up.
Remember, if you're having any issues, you can always contact us HERE.
We're here to help!
When should I expect to receive my order?
We provide the most accurate estimated delivery dates based on your location directly on our product pages. However, our shipping carrier usually picks up items in stock within two business days. Once your order has shipped, you will receive an email with your tracking information.
Most unavailable items are back-ordered. Pre-Orders can be requested HERE.
Estimated in-stock dates are subject to change based on unforeseen circumstances and delays.
PLEASE NOTE: Due to high carrier demand, it may take 3-5 days for carrier movement to populate your tracking once your order has been picked up.
How do I adjust my order?
Once your order has been processed, we are unfortunately unable to make modifications to the items purchased. However, if you want to add items to your existing order, please place an additional order with free shipping!
If you are looking to remove an item from an existing order, please contact our Customer Support team as quickly as possible. This will enable us to cancel your order and place an updated one with the correct items.
How do I update my shipping address?
To provide the best service to our customers, we process orders quickly, but we do our best to accommodate address change requests. The best way to edit your shipping information is to contact us HERE.
Is Shipping Free?
We offer free shipping within the contiguous US (excluding Alaska and Hawaii).
Shipping costs to Canada, Alaska or Hawaii will vary depending on the size and weight of your order.
Please Contact Us with your Canada, Alaska or Hawaii address and we would be happy to provide you with a custom shipping quote.
How long does delivery take?
3 to 5 days
5 to 10 days for oversized rugs (size 9' x 12' & up)
Where does Rug Trend ship?
The states vary depending on the manufacturer.
All manufacturers ship from the United States.
Is there a product warranty or guarantee?
Some manufacturers offer a one-year limited warranty. A one-year limited warranty will be mentioned in the product description.
Coming soon, in the near future Rug Trend will offer a warranty program that will offer a warranty against stains, punctures, cuts, tears, rips and burns.
How do I update my shipping address?
To provide the most excellent service to our customers, we process orders quickly, but we do our utmost to accommodate address change requests. The most effective way to edit your shipping information is to contact us HERE.
Do you ship to APO/FPO or P.O. boxes?
Unfortunately, our shipping couriers do not deliver to APO/FPO & PO Boxes. We apologize for any inconvenience this may cause.
My order shows delivered but not received
We apologize if you have not received your item as indicated.
If your tracking information shows that your package was delivered, but you can't find it:
Verify the shipping address on your order.
The carrier may have placed it in a safe location.
Check your porch, garage, any area out of potential weather hazards, exterior doors, and any place where the package could be placed to determine if someone else accepted the package.
Ask your neighbors if they have seen your package. It is possible that the package may appear as 'delivered', but it could take an additional 24 hours for it to arrive.
If it appears that your package has been stolen, it is the customer's responsibility to file a claim with the shipping carrier (UPS, FedEx, etc.). However, the carrier does not guarantee reimbursement.
Do you ship Internationally?
Unfortunately, at this time, we do not ship internationally.
We offer free shipping within the contiguous US (excluding Alaska and Hawaii).
Shipping costs to Canada, Alaska or Hawaii will vary depending on the size and weight of your order.
Please Contact Us with your Canada, Alaska or Hawaii address and we would be happy to provide you with a custom shipping quote.
Are Taxes and Duties Covered?
Taxes are the responsibility of the customer.
Which shipping carrier will deliver my order?
We mainly ship using UPS or FedEx Ground. However, oversized items that are too large or heavy to ship ground will usually ship via one of the following: UPS Freight, XPO Logistics, or R + L Freight.
An "oversized" item is an area rug 9' x 12' or larger.
A date and time arrangement will be required for oversized items. The shipping carrier will call you to arrange the date and time of delivery.
We recommend that you inspect your order upon receiving it.
Standard size items (8' x 11' and smaller in size) do not require delivery arrangements. I.e., the shipping carrier will drop it off in front of your door.
However, you may track the expected delivery date and time via the emailed tracking number.
Please check your spam box if you do not see your tracking number.
Please carefully inspect your order upon delivery to ensure the merchandise is in proper condition.
If the packaging shows visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you.
Write a detailed description of the damage on both your copy and the carrier's copy of the delivery receipt.
If you feel like the merchandise is damaged beyond repair, please refuse delivery.
My order shipped via Freight. How do I track it?
When your items ship, a bill of lading or PRO number will be provided.
To track a UPS Freight shipment, click HERE.
To track an R + L Carriers shipment, click HERE.
The freight carrier will contact you to schedule a delivery appointment.
Items will be delivered curbside to the address.
Please carefully inspect your order upon delivery to ensure the merchandise is in the proper condition.
If the packaging shows visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you.
Write a detailed description of the damage on both your copy and the carrier's copy of the delivery receipt.
If you feel like the merchandise is damaged beyond repair, please refuse delivery and contact us HERE as soon as possible to report the damage.
When will I know when my Pre-Order is on its way?
Like orders placed for in-stock items, once your pre-ordered or back-ordered item has shipped, you will receive an email from us including your item's tracking number.
Can I reject my order?
We encourage you to refuse delivery if the merchandise is damaged beyond repair.
However, if you refuse delivery if the merchandise is not damaged, you are responsible for the return fees. Your refund will be your order total, less the return shipping and handling cost.
There are three ways that an order gets rejected:
→First, if you refuse delivery directly.
→Second, if your order is scheduled for pickup at the carrier's facility, and you don't pick it up during the given time frame. (Usually within five calendar days.)
→Third, if there is a scheduled delivery date, and you're absent to accept your order during every scheduled delivery attempt. (Usually, two attempts before the merchandise gets returned.)
Return Policy
To start a return, CLICK HERE.
We offer three options to make returning an item as easy as possible.
1. Take advantage of our discounted return shipping label. We will refund your order total, less the return shipping and handling cost.
2. Your choice of return method for a full refund.
3. Free returns for store credit. Items eligible for free returns must be equal to or less than 5’x8’.
Items eligible for return:
Must be sent to us within 30 days of the delivery date of your order.
Must be sent to us in the same condition that it was delivered.
All items except American cover design / Persian weavers are eligible for return.
All American cover design / Persian weavers items are final sale.
Any questions, Contact Us.
Refund Policy
For discounted return labels, we will refund your order total, less the return shipping and handling cost.
You will receive a full refund if you wish to return the item using the carrier of your choice.
We process the refund within 1-3 business days of receiving your return.
Please note, it may take your bank or credit card provider an additional 1-3 business days to reflect your refund on your statement.
All refunds except for free returns are sent through the payment method you used on the order.
Only free returns will be in exchange for a store credit.
The store credit does not expire.
Items eligible for free return must be equal to or less than 5’x8’.
Cancellation Policy
Unfortunately, due to our fast order processing speeds, we cannot cancel any order once an order has been processed or tracking has been applied.
We will do everything we can to take care of this for you; however, if we cannot fulfill your request, you may start your return by sending a request HERE.
Products that are packaged and put on a truck for delivery are considered shipped goods.
If an item has already been shipped, and then canceled or refused at the time of delivery, your refund will be your order total, less the return shipping and handling cost.
Orders that require a change of address after shipment will incur additional re-route fees.
Damaged Item Policy
If a defect is discovered and confirmed, we will replace the defective part at no cost to the buyer.
We take every step possible to ensure your orders arrive in the best condition possible.
We recommend that you inspect your order upon receiving it.
Standard-size items (8' x 11' and smaller) do not require delivery arrangements. I.e., the shipping carrier will drop it off in front of your door.
However, you may track the expected delivery date and time via the emailed tracking number.
Please check your spam box if you do not see your tracking number.
Please carefully inspect your order upon delivery to ensure the merchandise is in proper condition.
If the packaging shows visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you. Write a detailed description of the damage on both your copy and the carrier's copy of the delivery receipt.
If you feel like the merchandise is damaged beyond repair, please refuse delivery.
Damage claims or notice of product defects must be made within 48 hours of receipt of merchandise (for small parcel items not requiring a signature).
Detailed pictures of the original packaging must be sent with the damage claim otherwise the order is exempt from any damage claims.
If a repair or replacement is available but rejected, the return shipping charge is deducted from the refund.
To start a return, CLICK HERE.
Any questions, Contact Us.
How do I initiate a return?
We're sorry you weren't satisfied with your order. However, we want to make your return process as seamless as possible!
To start a return, CLICK HERE.
Any questions, Contact Us.
Do I need a return authorization number?
Yes, all returns must have a valid return authorization number (RA#) to be credited.
We will send you the RA# once you initiate a return on a recently purchased order.
The RA# should be written on the return packaging or shipping label to expedite the return process.
Please disregard this step if you receive a return label from us.
What do I do after I start my return?
If you received a return label from us, simply print the label and drop it off at the return shipping carrier location near you, or request a pickup.
Depending on the carrier, additional fees may apply to a pickup request.
If you wish to return the item using the carrier of your choice, (we recommend FedEx.) send them the dimensions, return address, and return authorization number (RA#).
The return carrier of your choice should send you a link to your return label.
Print the label. Re-wrap your item if it isn't still wrapped: Unfortunately, shipping carriers won't ship loose/unpackaged items, so we do ask that you securely wrap your item(s), either in the original wrapping or a similar secure plastic.
Ensure that there are no other tracking labels attached to your package.
Stick the return label on the package.
A clear RA# should be written next to the return label on the outer package.
Be sure to share the return tracking # with us.
If you have questions or concerns, please don't hesitate to Contact Us.
What if I need to exchange the item for a different item?
If you need to exchange your item, we ask that you place another order for the desired item. Meanwhile, your original order must be returned.
How do I return more than one item in an order?
Each item has to be processed one at a time. If you would like to return multiple items from one order, navigate through requesting a return for each item you would like to return as mentioned above.
Each product sent back to us will require a unique Return Authorization Number.
For expedited processing, please make sure that you address the items consistently.
What's the return address?
The return address varies depending on where the manufacturer's return warehouse is located.
However, all returns are in the United States.
How much is the return fee?
The price of a return label depends on the size, product weight, distance traveled, and dimensions of the product being returned.
If you choose our discounted return label, we will send you the return cost.
Your return cost will be deducted directly from your refund amount once the return is completed.
Returns Due to Color
Returns of products due to the different shades of color are subject to the standard return policy.
Colors produced on a screen (monitors, laptops, tablets, cell phones, etc.) vary greatly from company to company and product to product.
Ambient light, brightness, color settings, and the viewing angle of a display play a major role in color reproduction.
Our vendors do their best to supply us with proper colors but due to these variables, we cannot guarantee the exact color of a product shown in the pictures.
Returns Due to Material
Returns of products due to the quality of the material are subject to the standard return policy.
The quality (i.e. softness, texture, etc.) of a material is subjective.
We provide digital swatches to view the texture of the material.
If the digital swatches do not suffice, please inquire about physical swatches.
Physical swatches may not be available for all products and may incur shipping fees.
Returns Due to Dimensions
Returns of products due to incorrect dimensions are subject to the standard refund policy if the actual dimensions lie within 5% of the dimensions listed.
Returns Due to Defective or Incorrect Items
If a defect is discovered and confirmed, we will replace the defective part at no cost to the buyer.
Notice of defects or incorrect items must be made within 48 hrs of receipt when a signature is not required.
If a signature or sign-off is required but incorrect items are still accepted, any claims or returns are subject to the standard return policy.
In the event that a suitable replacement is not available, a return will be authorized. After the return is completed, a full refund will be issued in the form of the original payment method.
What if I still have a question you didn't answer?
We are here to help. Contact us HERE.
-
Orders
-
Shipping
-
Returns
Can I inspect my order upon receiving it?
We recommend that you inspect your order upon receiving it.
Standard size items (8' x 11' and smaller in size) do not require delivery arrangements. I.e., the shipping carrier will drop it off in front of your door.
However, you may track the expected delivery date and time via the emailed tracking number.
Please check your spam box if you do not see your tracking number.
Please carefully inspect your order upon delivery to ensure the merchandise is in proper condition.
If the packaging shows visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you. Write a detailed description of the damage on both your copy and the carrier's copy of the delivery receipt.
If you feel like the merchandise is damaged beyond repair, please refuse delivery.
Can I reject my order?
We encourage you to refuse delivery if the merchandise is damaged beyond repair.
However, if you refuse delivery if the merchandise is not damaged, you are responsible for the return fees. Your refund will be your order total, less the return shipping and handling cost.
There are three ways that an order gets rejected:
→First, if you refuse delivery directly.
→Second, if your order is scheduled for pickup at the carrier's facility, and you don't pick it up during the given time frame. (Usually within five calendar days.)
→Third, if there is a scheduled delivery date, and you're absent to accept your order during every scheduled delivery attempt. (Usually, two attempts before the merchandise gets returned.)
How can I cancel my order?
Unfortunately, due to our fast order processing speeds, we cannot cancel any order once an order has been processed or tracking has been applied.
We will do everything we can to take care of this for you; however, if we cannot fulfill your request, you may start your return by sending a request HERE.
Products that are packaged and put on a truck for delivery are considered shipped goods.
If an item has already been shipped, and then canceled or refused at the time of delivery, your refund will be your order total, less the return shipping and handling cost.
Orders that require a change of address after shipment will incur additional re-route fees.
Can I delay my order from shipping?
Once your order is placed, we cannot delay any part of your order from shipping.
However, we encourage you to wait for placing your order until you are ready to start decorating your space!
My order shows delivered but not received
We apologize if you have not received your item as indicated.
If your tracking information shows that your package was delivered, but you can't find it:
Verify the shipping address on your order.
The carrier may have placed it in a safe location.
Check your porch, garage, any area out of potential weather hazards, exterior doors, and any place where the package could be placed to determine if someone else accepted the package.
Ask your neighbors if they have seen your package. It is possible that the package may appear as 'delivered', but it could take an additional 24 hours for it to arrive.
If it appears that your package has been stolen, it is the customer's responsibility to file a claim with the shipping carrier (UPS, FedEx, etc.). However, the carrier does not guarantee reimbursement.
I didn't receive my full order. Where is the rest of my purchase?
To ensure you receive your items as quickly as possible, you may not receive everything in your order at the same time.
If your order is shipped in separate shipments, you will receive tracking information for each shipment.
How do I view my past order history?
If you have an account with Rug Trend, you will need to log into your account HERE to view your past order history. If you're not sure if you have an account, please click "Forgot Password."
If your account is in our system, you will get a password reset email. Note: These emails sometimes get sent to spam, so please check if you can't locate this email in your regular inbox.
If you do not have an account, a Customer Support representative will be happy to assist! Please feel free to call or text 1-800-990-3460, email info@rugtrend.com or contact our team for assistance.
How can I track my order?
Once your order has tracking, typically within 24-72 hours of placing your order. Your order number starts with a "RT#." You can find your order number directly on your order confirmation email.
PLEASE NOTE: Due to high carrier demand, it may take 5-8 days for carrier movement to populate your tracking once your order has been picked up.
Remember, if you're having any issues, you can always contact us HERE.
We're here to help!
When should I expect to receive my order?
We provide the most accurate estimated delivery dates based on your location directly on our product pages. However, our shipping carrier usually picks up items in stock within two business days. Once your order has shipped, you will receive an email with your tracking information.
Most unavailable items are back-ordered. Pre-Orders can be requested HERE.
Estimated in-stock dates are subject to change based on unforeseen circumstances and delays.
PLEASE NOTE: Due to high carrier demand, it may take 3-5 days for carrier movement to populate your tracking once your order has been picked up.
How do I adjust my order?
Once your order has been processed, we are unfortunately unable to make modifications to the items purchased. However, if you want to add items to your existing order, please place an additional order with free shipping!
If you are looking to remove an item from an existing order, please contact our Customer Support team as quickly as possible. This will enable us to cancel your order and place an updated one with the correct items.
How do I update my shipping address?
To provide the best service to our customers, we process orders quickly, but we do our best to accommodate address change requests. The best way to edit your shipping information is to contact us HERE.
Is Shipping Free?
We offer free shipping within the contiguous US (excluding Alaska and Hawaii).
Shipping costs to Canada, Alaska or Hawaii will vary depending on the size and weight of your order.
Please Contact Us with your Canada, Alaska or Hawaii address and we would be happy to provide you with a custom shipping quote.
How long does delivery take?
3 to 5 days
5 to 10 days for oversized rugs (size 9' x 12' & up)
Where does Rug Trend ship?
The states vary depending on the manufacturer.
All manufacturers ship from the United States.
Is there a product warranty or guarantee?
Some manufacturers offer a one-year limited warranty. A one-year limited warranty will be mentioned in the product description.
Coming soon, in the near future Rug Trend will offer a warranty program that will offer a warranty against stains, punctures, cuts, tears, rips and burns.
How do I update my shipping address?
To provide the most excellent service to our customers, we process orders quickly, but we do our utmost to accommodate address change requests. The most effective way to edit your shipping information is to contact us HERE.
Do you ship to APO/FPO or P.O. boxes?
Unfortunately, our shipping couriers do not deliver to APO/FPO & PO Boxes. We apologize for any inconvenience this may cause.
My order shows delivered but not received
We apologize if you have not received your item as indicated.
If your tracking information shows that your package was delivered, but you can't find it:
Verify the shipping address on your order.
The carrier may have placed it in a safe location.
Check your porch, garage, any area out of potential weather hazards, exterior doors, and any place where the package could be placed to determine if someone else accepted the package.
Ask your neighbors if they have seen your package. It is possible that the package may appear as 'delivered', but it could take an additional 24 hours for it to arrive.
If it appears that your package has been stolen, it is the customer's responsibility to file a claim with the shipping carrier (UPS, FedEx, etc.). However, the carrier does not guarantee reimbursement.
Do you ship Internationally?
Unfortunately, at this time, we do not ship internationally.
We offer free shipping within the contiguous US (excluding Alaska and Hawaii).
Shipping costs to Canada, Alaska or Hawaii will vary depending on the size and weight of your order.
Please Contact Us with your Canada, Alaska or Hawaii address and we would be happy to provide you with a custom shipping quote.
Are Taxes and Duties Covered?
Taxes are the responsibility of the customer.
Which shipping carrier will deliver my order?
We mainly ship using UPS or FedEx Ground. However, oversized items that are too large or heavy to ship ground will usually ship via one of the following: UPS Freight, XPO Logistics, or R + L Freight.
An "oversized" item is an area rug 9' x 12' or larger.
A date and time arrangement will be required for oversized items. The shipping carrier will call you to arrange the date and time of delivery.
We recommend that you inspect your order upon receiving it.
Standard size items (8' x 11' and smaller in size) do not require delivery arrangements. I.e., the shipping carrier will drop it off in front of your door.
However, you may track the expected delivery date and time via the emailed tracking number.
Please check your spam box if you do not see your tracking number.
Please carefully inspect your order upon delivery to ensure the merchandise is in proper condition.
If the packaging shows visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you.
Write a detailed description of the damage on both your copy and the carrier's copy of the delivery receipt.
If you feel like the merchandise is damaged beyond repair, please refuse delivery.
My order shipped via Freight. How do I track it?
When your items ship, a bill of lading or PRO number will be provided.
To track a UPS Freight shipment, click HERE.
To track an R + L Carriers shipment, click HERE.
The freight carrier will contact you to schedule a delivery appointment.
Items will be delivered curbside to the address.
Please carefully inspect your order upon delivery to ensure the merchandise is in the proper condition.
If the packaging shows visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you.
Write a detailed description of the damage on both your copy and the carrier's copy of the delivery receipt.
If you feel like the merchandise is damaged beyond repair, please refuse delivery and contact us HERE as soon as possible to report the damage.
When will I know when my Pre-Order is on its way?
Like orders placed for in-stock items, once your pre-ordered or back-ordered item has shipped, you will receive an email from us including your item's tracking number.
Can I reject my order?
We encourage you to refuse delivery if the merchandise is damaged beyond repair.
However, if you refuse delivery if the merchandise is not damaged, you are responsible for the return fees. Your refund will be your order total, less the return shipping and handling cost.
There are three ways that an order gets rejected:
→First, if you refuse delivery directly.
→Second, if your order is scheduled for pickup at the carrier's facility, and you don't pick it up during the given time frame. (Usually within five calendar days.)
→Third, if there is a scheduled delivery date, and you're absent to accept your order during every scheduled delivery attempt. (Usually, two attempts before the merchandise gets returned.)
Return Policy
To start a return, CLICK HERE.
We offer three options to make returning an item as easy as possible.
1. Take advantage of our discounted return shipping label. We will refund your order total, less the return shipping and handling cost.
2. Your choice of return method for a full refund.
3. Free returns for store credit. Items eligible for free returns must be equal to or less than 5’x8’.
Items eligible for return:
Must be sent to us within 30 days of the delivery date of your order.
Must be sent to us in the same condition that it was delivered.
All items except American cover design / Persian weavers are eligible for return.
All American cover design / Persian weavers items are final sale.
Any questions, Contact Us.
Refund Policy
For discounted return labels, we will refund your order total, less the return shipping and handling cost.
You will receive a full refund if you wish to return the item using the carrier of your choice.
We process the refund within 1-3 business days of receiving your return.
Please note, it may take your bank or credit card provider an additional 1-3 business days to reflect your refund on your statement.
All refunds except for free returns are sent through the payment method you used on the order.
Only free returns will be in exchange for a store credit.
The store credit does not expire.
Items eligible for free return must be equal to or less than 5’x8’.
Cancellation Policy
Unfortunately, due to our fast order processing speeds, we cannot cancel any order once an order has been processed or tracking has been applied.
We will do everything we can to take care of this for you; however, if we cannot fulfill your request, you may start your return by sending a request HERE.
Products that are packaged and put on a truck for delivery are considered shipped goods.
If an item has already been shipped, and then canceled or refused at the time of delivery, your refund will be your order total, less the return shipping and handling cost.
Orders that require a change of address after shipment will incur additional re-route fees.
Damaged Item Policy
If a defect is discovered and confirmed, we will replace the defective part at no cost to the buyer.
We take every step possible to ensure your orders arrive in the best condition possible.
We recommend that you inspect your order upon receiving it.
Standard-size items (8' x 11' and smaller) do not require delivery arrangements. I.e., the shipping carrier will drop it off in front of your door.
However, you may track the expected delivery date and time via the emailed tracking number.
Please check your spam box if you do not see your tracking number.
Please carefully inspect your order upon delivery to ensure the merchandise is in proper condition.
If the packaging shows visible signs of damage, open the item immediately to check the contents and ask the driver to inspect them with you. Write a detailed description of the damage on both your copy and the carrier's copy of the delivery receipt.
If you feel like the merchandise is damaged beyond repair, please refuse delivery.
Damage claims or notice of product defects must be made within 48 hours of receipt of merchandise (for small parcel items not requiring a signature).
Detailed pictures of the original packaging must be sent with the damage claim otherwise the order is exempt from any damage claims.
If a repair or replacement is available but rejected, the return shipping charge is deducted from the refund.
To start a return, CLICK HERE.
Any questions, Contact Us.
How do I initiate a return?
We're sorry you weren't satisfied with your order. However, we want to make your return process as seamless as possible!
To start a return, CLICK HERE.
Any questions, Contact Us.
Do I need a return authorization number?
Yes, all returns must have a valid return authorization number (RA#) to be credited.
We will send you the RA# once you initiate a return on a recently purchased order.
The RA# should be written on the return packaging or shipping label to expedite the return process.
Please disregard this step if you receive a return label from us.
What do I do after I start my return?
If you received a return label from us, simply print the label and drop it off at the return shipping carrier location near you, or request a pickup.
Depending on the carrier, additional fees may apply to a pickup request.
If you wish to return the item using the carrier of your choice, (we recommend FedEx.) send them the dimensions, return address, and return authorization number (RA#).
The return carrier of your choice should send you a link to your return label.
Print the label. Re-wrap your item if it isn't still wrapped: Unfortunately, shipping carriers won't ship loose/unpackaged items, so we do ask that you securely wrap your item(s), either in the original wrapping or a similar secure plastic.
Ensure that there are no other tracking labels attached to your package.
Stick the return label on the package.
A clear RA# should be written next to the return label on the outer package.
Be sure to share the return tracking # with us.
If you have questions or concerns, please don't hesitate to Contact Us.
What if I need to exchange the item for a different item?
If you need to exchange your item, we ask that you place another order for the desired item. Meanwhile, your original order must be returned.
How do I return more than one item in an order?
Each item has to be processed one at a time. If you would like to return multiple items from one order, navigate through requesting a return for each item you would like to return as mentioned above.
Each product sent back to us will require a unique Return Authorization Number.
For expedited processing, please make sure that you address the items consistently.
What's the return address?
The return address varies depending on where the manufacturer's return warehouse is located.
However, all returns are in the United States.
How much is the return fee?
The price of a return label depends on the size, product weight, distance traveled, and dimensions of the product being returned.
If you choose our discounted return label, we will send you the return cost.
Your return cost will be deducted directly from your refund amount once the return is completed.
Returns Due to Color
Returns of products due to the different shades of color are subject to the standard return policy.
Colors produced on a screen (monitors, laptops, tablets, cell phones, etc.) vary greatly from company to company and product to product.
Ambient light, brightness, color settings, and the viewing angle of a display play a major role in color reproduction.
Our vendors do their best to supply us with proper colors but due to these variables, we cannot guarantee the exact color of a product shown in the pictures.
Returns Due to Material
Returns of products due to the quality of the material are subject to the standard return policy.
The quality (i.e. softness, texture, etc.) of a material is subjective.
We provide digital swatches to view the texture of the material.
If the digital swatches do not suffice, please inquire about physical swatches.
Physical swatches may not be available for all products and may incur shipping fees.
Returns Due to Dimensions
Returns of products due to incorrect dimensions are subject to the standard refund policy if the actual dimensions lie within 5% of the dimensions listed.
Returns Due to Defective or Incorrect Items
If a defect is discovered and confirmed, we will replace the defective part at no cost to the buyer.
Notice of defects or incorrect items must be made within 48 hrs of receipt when a signature is not required.
If a signature or sign-off is required but incorrect items are still accepted, any claims or returns are subject to the standard return policy.
In the event that a suitable replacement is not available, a return will be authorized. After the return is completed, a full refund will be issued in the form of the original payment method.
What if I still have a question you didn't answer?
We are here to help. Contact us HERE.
How do I write a review on a product?
There are multiple ways to write a product review.
The first way to do this is by writing a product review through our review email that will be sent to you about two weeks after your purchase.
You may leave us a review directly by clicking on the following link.
For a Better Business Bureau (BBB) review click HERE.
For a Trustpilot review click HERE.
For a ScamAdviser review click HERE.
For a Sitejabber review click HERE.
For a ResellerRatings review click HERE.
How can I place an order out of stock?
You may place a pre-order on our product page. Or, contact us HERE, and we will process a backorder for you.
We will email you a tracking number when the order has shipped.
Are the colors on your website accurate?
Samples provide the most accurate way of evaluating color.
For sample requests contact us HERE.
The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.
Since local artisans uniquely create many handmade items, colors and patterns may differ; therefore, handmade rugs may have slight variations in design, color, and size (3%-5%) which are not considered defects.
If searching for an exact color match, machine-woven rugs are typically more uniform from rug to rug.
Some fibers are more reflective than others. Therefore, depending on the lighting in the room in which the rug will be placed, the rug may appear lighter or darker than it does in product photography.
For example, a viscose rug will have more sheen and light-reflective properties than a natural fiber rug, and the color will vary more when the rug is placed in different environments.
A rug’s colors can also vary depending on the angle from which the rug is being viewed.
For instance, when looking at one end of the rug, you will see the flat surface of the fibers reflecting light. From the opposite side, you will see the trimmed ends of the fibers, which reflect light in a very different way.
Also, please note that patterns and colors may vary according to size in some cases.
The dimensions on my rug are off, is this normal?
Since we source from various vendors to provide our customers with the highest quality and value possible, you may see a variation (up to 5%) from the published dimensions for your rug, which are not considered defects.
This happens across the industry; however, if you have questions, please Contact Us.
My rug is shedding, is this normal?
Yes. It's normal for newly purchased rugs to shed and not be considered defective.
Shedding will vary depending on the construction and content.
Shedding will usually subside over time, although some rugs may have mild shedding for the lifetime of the rug.
It typically takes 20-25 vacuums at a minimum (depending on foot traffic) to curtail shedding.
Hand tufted rugs will have the highest shedding, while machine woven rugs will have the lowest shedding.
Wool and viscose have the highest shedding, while polypropylene, olefin, polyester, acrylic and nylon have the lowest shedding.
Here are some tips to help prevent shedding:
Lightly vacuum your rug regularly, moving with the grain of the pile and not against it.
Do not use a heavy beater bar or vacuum on the setting closest to the ground.
If possible, move it to a low traffic area.
Where are the rugs stored?
Most of the rugs are imported. All rugs are stored in a warehouse in the United States.
Are all rugs new?
Yes, all the rugs are brand new.
Is Rug Trend a rug factory?
Rug Trend connects customers to trusted, top-brand area rug suppliers.
Rug 101
Please see our Rug 101 page for Rug Size Guide, Construction Types, Material Types, etc.
Click HERE.
Common Concerns
SPROUTS
Sprouting is a normal part of the rug's development process where loose yarns are pulled up above the surface of the rug. This is considered normal and will vary depending on the rug's construction and content.
If you have sprouting yarn, use scissors to trim it from the pile as straight as possible.
Do not pull sprouts out of the rug, as this causes additional sprouting and damage.
Hand-hooked rugs will have the highest sprouting, while machine-woven rugs will have the lowest.
CREASES
Because rugs are rolled for shipping and storage, they may have creases or curls when first unrolled.
Creases should disappear within a week or two when the rug is laid out flat.
Reverse rolling the rug overnight will help to release creases.
ODOR
Dyes, yarns, backing, and packing materials all have natural odors that are sometimes magnified after being sealed for shipping and storage.
Odors should dissipate within a week once the rug is removed from the packaging.
FADING
The colors in your rug will fade with time, even if the material is color-resistant.
Direct sunlight will cause faster fading than indirect sunlight.
Rotating your rug every 3-6 months will distribute the fading more evenly over the rug which reduces the appearance of discoloration.
Jute and wool will fade the fastest.
Polypropylene and olefin are the most color-resistant materials because they are solution dyed.
Polyester, acrylic, and nylon also fade much more slowly than natural materials.
DESIGN, COLOR & SIZE
Handmade rugs may have slight variations in design, color, and size (3%-5%) which are not considered defects.
Machine-woven rugs may have slight size variations which are not considered defects.
Handmade rugs are made by artisans and are one-of-a-kind pieces. As such, they may have subtle color variations (3%-5%) which are not regarded as defects due to the inherent characteristics of natural fibers and dyes.
If searching for an exact color match, machine-woven rugs are typically more uniform from rug to rug.
Samples provide the most accurate way of assessing color.
Some fibers are more reflective than others. Therefore, depending on the lighting in the room in which the rug will be placed, the rug may appear lighter or darker than it does in product photography. For example, a viscose rug will have more sheen and light-reflective properties than a natural fiber rug, and the color will vary more when the rug is placed in different environments.
A rug’s color can also vary depending on the angle from which the rug is being viewed. For instance, when looking at one end of the rug, you will see the flat surface of the fibers reflecting light. From the opposite side, you will see the trimmed ends of the fibers, which reflect light in a very different way.
When will I be billed for my order?
All orders are charged upon order placement to provide the most secure checkout process.
Of course, if you would like to cancel your order before tracking is applied, please reach out to our Customer Support team HERE.
Can I combine promotional codes?
We only accept one promotional code per order unless otherwise stated in the terms and conditions.
What payment methods does Rug Trend accept?
Rug Trend accepts all major credit cards (including Visa, Mastercard, Discover, and American Express) and PayPal, Facebook Pay, Amazon Pay, Apple Pay, Shop Pay, and Google Pay.
How do I apply a Discount Code to my order?
All promotional codes should be applied to the cart page before checking out.
If you forget to add an active promotional code, please CONTACT our Customer Support team within 30 days of delivery. We will be happy to assist you!
Can I split my payment onto multiple cards?
Unfortunately, we are only able to accept one form of payment per order. We apologize for any inconvenience this may cause!
Will I be charged sales tax?
Yes, all customers will be charged sales tax at the time of purchase. The tax amount will be reflected at check out after entering your ship-to address.
Does Rug Trend sell gift cards?
Yes, please Contact Us and let us know that you would like to purchase a gift card, and we will help you accordingly.
How do I care for my area rug?
Quick general tips for caring for your area rug:
Vacuum regularly. Do not use a beater bar attachment. If you cannot remove the beater bar, raise it as high as possible and vacuum carefully.
When vacuuming, use the lowest available setting to prevent fibers from pulling out of the rug backing.
Sprouts that appear on the rug's surface should be snipped at a level. Do not pull the fiber out.
If you own a natural fiber rug, be sure to vacuum the area underneath the rug periodically.
Spills should be cleaned immediately using a clean white cloth. Avoid rubbing, as this may push the stain deeper into the rug.
To promote even wear of the rug surface, rotate regularly.
Avoid exposing your rug to continuous, direct sunlight. This will cause the colors to fade over time.
How to remove stains from your area rug?
There’s nothing worse than coming home and seeing what surprises your pet left on your rug after a long day at work.
Don't worry, below are some simple solutions to bringing your rug back to life that our customers have loved!
Please be advised that we always recommend professional rug cleaning, and any cleaning techniques listed below are only suggestions.
Spills: Use a clean cloth and hold it firmly to absorb as much of the liquid as you can.
Do not rub the stain deeper into the material, as this will cause the spill to spread even more and make it more difficult to remove the stain.
Stains: If time has passed since the stain appeared, make a mixture of room temperature water, a mild detergent, and white vinegar and apply the foam at the top of the mix with a clean rag. Let it sit for 20 minutes and remove it with a wet rag.
Pet Stains: Absorb as much of the affected area as you can with a paper towel, then apply a light coat of baking soda over the stain.
Wait 10 minutes, then apply a layer of pet stain remover (read directions on the pet solution before applying) and lightly scrub until you see the stain begin to disappear.
Let it sit for another 10-20 minutes and vacuum up the remaining substance.
Removing bunching, creasing and folded corners
We understand creases and bunching can be a pain when receiving a new area rug. However, these are normal and will flatten within 2-3 weeks as you begin to use your newly purchased rug.
Use these tips to flatten your rug:
Back Rolling: Roll the carpet out, then roll it backwards. Let it sit in reverse for a day or two or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas in the opposite direction.
Heat: Use it only when necessary. Place the rug over cleared concrete or in an area like a driveway or a sidewalk in dry, sunny conditions.
Allow the rug to be positioned in optimal sunlight for as long as possible. This will give the rug time to absorb the sun's heat for up to 2 hours, but you can extend it if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hairdryer to the affected areas to heat the creases. Always hold the hairdryer 7 to 12 inches away from the rug while running side to side on a medium setting. This is because heat can sometimes cause the backing to melt.
Preventing and Lifting Dents from Furniture
Here are some simple ways to prevent and minimize indentations caused by furniture and protect your newly purchased area rug:
Furniture Coasters: This is the easiest and most cost-effective way to prevent dents in your rug if you know that furniture will be placed on top for long periods.
Moving Your Furniture: Regularly rotating or moving your furniture will prevent damage and dents, even if it’s just a few inches to the side.
Steam Cleaning: A more expensive solution and not recommended for all rug types, but for rugs that already have indentations, steaming the fibers will rejuvenate your rug and lift the imprints while also giving it an extra sheen.
Combing: You may be able to get the fibers to loosen and stand up by using a comb or the edge of a coin. After loosening, vacuum the entire rug.
How do I store my rug?
RUG STORAGE
Your rug is much more vulnerable to damage when it is in storage than in day-to-day use. A rug in storage, especially if it has not been professionally cleaned and properly prepared for storage, can be damaged in a relatively short time. We recommend taking the following precautions when storing your rug.
PROTECT YOUR RUG FROM MOTHS AND OTHER INSECTS
Any rug that is unattended (such as under furniture, in a dark area, or in storage) or has food-tuff or protein substances, such as accumulated pet hair, can attract moths. Moths prefer to lay their larvae on tightly rolled rugs. Apply an insect and moth repellent that is specially designed for fabrics.
ROLL YOUR RUG FOR STORAGE
Unless a rug is very old and fragile, rolling it for storage is generally the most beneficial. To determine which way to roll your rug, decide which is more fragile: the back of the rug or the pile where the fibers are. In general, the pile is more delicate, so you should roll your rug with the pile facing inwards. Make sure to roll it as straight as possible. If possible, roll the rug around a cardboard support tube. Folding, rather than rolling a rug, especially if it is stored for a long period of time, may cause creases that may be difficult to steam or clean out. Poorly folded rugs can also develop cracked foundations.
WRAP THE RUG IN A PROTECTIVE FABRIC
Wrap your carpet in a breathable fabric like cotton sheets or muslin to keep it protected. If you want expert-level protection, consider wrapping your rug in polyurethane rug wrap. These rug wraps are designed to provide a superior barrier against dampness and insects and will be more effective than muslin. Do not use plastic to wrap your rug, since it will keep it from breathing.
STORE THE RUG OFF THE GROUND IN A COOL, DRY ENVIRONMENT
If you must store the rug in an area such as a basement, garage, or attic, make sure to elevate it off the floor. Also, choose an area with the least amount of heat and humidity to prevent mildew.
UNROLL THE RUG AND CHECK THE RUG FOR SIGNS OF DAMAGE EVERY FEW MONTHS
To be safe, we suggest unrolling your rug once a month to make sure there is no evidence of insect infestation or mildew. Also, vacuum the area and the rug itself to eliminate any insect-attracting dust.
How do I reset my password?
Click HERE to reset your password.
While on the login screen, click "Forgot the password?"
Enter the email address attached to your account, and a temporary password will be sent directly to your email. Use that temporary password to log in and update your password.
How can I learn more about Rug Trend's Privacy Policy?
If you're curious about Rug Trend's privacy policy, please view our Privacy Policy page.
If you require more information, please Contact Us.
How can I remove myself from marketing emails & SMS?
We're sorry to hear that you no longer want to receive marketing emails and SMS from Rug Trend.
To remove yourself from either emails or SMS, you will need to follow the below process:
Email: At the bottom of all Rug Trend marketing emails, you will see a link to "unsubscribe."
Click that link to follow the final steps to remove yourself from receiving further marketing emails.
SMS: If you receive an SMS from Rug Trend, reply STOP in all caps to be removed from future SMS notifications.
If you wish to learn more about our Privacy Policy, click HERE.
Do I need to create an account to place an order?
No, you do not!
However, we highly suggest that you create an account so that you can view the status of your current and past orders. In addition, you will receive promotional emails about our upcoming sales and upcoming product launches.
To create an account, click HERE!
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Products
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Payment
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Rug Care
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Accounts & Privacy
How do I write a review on a product?
There are multiple ways to write a product review.
The first way to do this is by writing a product review through our review email that will be sent to you about two weeks after your purchase.
You may leave us a review directly by clicking on the following link.
For a Better Business Bureau (BBB) review click HERE.
For a Trustpilot review click HERE.
For a ScamAdviser review click HERE.
For a Sitejabber review click HERE.
For a ResellerRatings review click HERE.
How can I place an order out of stock?
You may place a pre-order on our product page. Or, contact us HERE, and we will process a backorder for you.
We will email you a tracking number when the order has shipped.
Are the colors on your website accurate?
Samples provide the most accurate way of evaluating color.
For sample requests contact us HERE.
The digital images we display have the most accurate color possible. However, due to differences in computer monitors, we cannot be responsible for variations in color between the actual product and your screen.
Since local artisans uniquely create many handmade items, colors and patterns may differ; therefore, handmade rugs may have slight variations in design, color, and size (3%-5%) which are not considered defects.
If searching for an exact color match, machine-woven rugs are typically more uniform from rug to rug.
Some fibers are more reflective than others. Therefore, depending on the lighting in the room in which the rug will be placed, the rug may appear lighter or darker than it does in product photography.
For example, a viscose rug will have more sheen and light-reflective properties than a natural fiber rug, and the color will vary more when the rug is placed in different environments.
A rug’s colors can also vary depending on the angle from which the rug is being viewed.
For instance, when looking at one end of the rug, you will see the flat surface of the fibers reflecting light. From the opposite side, you will see the trimmed ends of the fibers, which reflect light in a very different way.
Also, please note that patterns and colors may vary according to size in some cases.
The dimensions on my rug are off, is this normal?
Since we source from various vendors to provide our customers with the highest quality and value possible, you may see a variation (up to 5%) from the published dimensions for your rug, which are not considered defects.
This happens across the industry; however, if you have questions, please Contact Us.
My rug is shedding, is this normal?
Yes. It's normal for newly purchased rugs to shed and not be considered defective.
Shedding will vary depending on the construction and content.
Shedding will usually subside over time, although some rugs may have mild shedding for the lifetime of the rug.
It typically takes 20-25 vacuums at a minimum (depending on foot traffic) to curtail shedding.
Hand tufted rugs will have the highest shedding, while machine woven rugs will have the lowest shedding.
Wool and viscose have the highest shedding, while polypropylene, olefin, polyester, acrylic and nylon have the lowest shedding.
Here are some tips to help prevent shedding:
Lightly vacuum your rug regularly, moving with the grain of the pile and not against it.
Do not use a heavy beater bar or vacuum on the setting closest to the ground.
If possible, move it to a low traffic area.
Where are the rugs stored?
Most of the rugs are imported. All rugs are stored in a warehouse in the United States.
Are all rugs new?
Yes, all the rugs are brand new.
Is Rug Trend a rug factory?
Rug Trend connects customers to trusted, top-brand area rug suppliers.
Rug 101
Please see our Rug 101 page for Rug Size Guide, Construction Types, Material Types, etc.
Click HERE.
Common Concerns
SPROUTS
Sprouting is a normal part of the rug's development process where loose yarns are pulled up above the surface of the rug. This is considered normal and will vary depending on the rug's construction and content.
If you have sprouting yarn, use scissors to trim it from the pile as straight as possible.
Do not pull sprouts out of the rug, as this causes additional sprouting and damage.
Hand-hooked rugs will have the highest sprouting, while machine-woven rugs will have the lowest.
CREASES
Because rugs are rolled for shipping and storage, they may have creases or curls when first unrolled.
Creases should disappear within a week or two when the rug is laid out flat.
Reverse rolling the rug overnight will help to release creases.
ODOR
Dyes, yarns, backing, and packing materials all have natural odors that are sometimes magnified after being sealed for shipping and storage.
Odors should dissipate within a week once the rug is removed from the packaging.
FADING
The colors in your rug will fade with time, even if the material is color-resistant.
Direct sunlight will cause faster fading than indirect sunlight.
Rotating your rug every 3-6 months will distribute the fading more evenly over the rug which reduces the appearance of discoloration.
Jute and wool will fade the fastest.
Polypropylene and olefin are the most color-resistant materials because they are solution dyed.
Polyester, acrylic, and nylon also fade much more slowly than natural materials.
DESIGN, COLOR & SIZE
Handmade rugs may have slight variations in design, color, and size (3%-5%) which are not considered defects.
Machine-woven rugs may have slight size variations which are not considered defects.
Handmade rugs are made by artisans and are one-of-a-kind pieces. As such, they may have subtle color variations (3%-5%) which are not regarded as defects due to the inherent characteristics of natural fibers and dyes.
If searching for an exact color match, machine-woven rugs are typically more uniform from rug to rug.
Samples provide the most accurate way of assessing color.
Some fibers are more reflective than others. Therefore, depending on the lighting in the room in which the rug will be placed, the rug may appear lighter or darker than it does in product photography. For example, a viscose rug will have more sheen and light-reflective properties than a natural fiber rug, and the color will vary more when the rug is placed in different environments.
A rug’s color can also vary depending on the angle from which the rug is being viewed. For instance, when looking at one end of the rug, you will see the flat surface of the fibers reflecting light. From the opposite side, you will see the trimmed ends of the fibers, which reflect light in a very different way.
When will I be billed for my order?
All orders are charged upon order placement to provide the most secure checkout process.
Of course, if you would like to cancel your order before tracking is applied, please reach out to our Customer Support team HERE.
Can I combine promotional codes?
We only accept one promotional code per order unless otherwise stated in the terms and conditions.
What payment methods does Rug Trend accept?
Rug Trend accepts all major credit cards (including Visa, Mastercard, Discover, and American Express) and PayPal, Facebook Pay, Amazon Pay, Apple Pay, Shop Pay, and Google Pay.
How do I apply a Discount Code to my order?
All promotional codes should be applied to the cart page before checking out.
If you forget to add an active promotional code, please CONTACT our Customer Support team within 30 days of delivery. We will be happy to assist you!
Can I split my payment onto multiple cards?
Unfortunately, we are only able to accept one form of payment per order. We apologize for any inconvenience this may cause!
Will I be charged sales tax?
Yes, all customers will be charged sales tax at the time of purchase. The tax amount will be reflected at check out after entering your ship-to address.
Does Rug Trend sell gift cards?
Yes, please Contact Us and let us know that you would like to purchase a gift card, and we will help you accordingly.
How do I care for my area rug?
Quick general tips for caring for your area rug:
Vacuum regularly. Do not use a beater bar attachment. If you cannot remove the beater bar, raise it as high as possible and vacuum carefully.
When vacuuming, use the lowest available setting to prevent fibers from pulling out of the rug backing.
Sprouts that appear on the rug's surface should be snipped at a level. Do not pull the fiber out.
If you own a natural fiber rug, be sure to vacuum the area underneath the rug periodically.
Spills should be cleaned immediately using a clean white cloth. Avoid rubbing, as this may push the stain deeper into the rug.
To promote even wear of the rug surface, rotate regularly.
Avoid exposing your rug to continuous, direct sunlight. This will cause the colors to fade over time.
How to remove stains from your area rug?
There’s nothing worse than coming home and seeing what surprises your pet left on your rug after a long day at work.
Don't worry, below are some simple solutions to bringing your rug back to life that our customers have loved!
Please be advised that we always recommend professional rug cleaning, and any cleaning techniques listed below are only suggestions.
Spills: Use a clean cloth and hold it firmly to absorb as much of the liquid as you can.
Do not rub the stain deeper into the material, as this will cause the spill to spread even more and make it more difficult to remove the stain.
Stains: If time has passed since the stain appeared, make a mixture of room temperature water, a mild detergent, and white vinegar and apply the foam at the top of the mix with a clean rag. Let it sit for 20 minutes and remove it with a wet rag.
Pet Stains: Absorb as much of the affected area as you can with a paper towel, then apply a light coat of baking soda over the stain.
Wait 10 minutes, then apply a layer of pet stain remover (read directions on the pet solution before applying) and lightly scrub until you see the stain begin to disappear.
Let it sit for another 10-20 minutes and vacuum up the remaining substance.
Removing bunching, creasing and folded corners
We understand creases and bunching can be a pain when receiving a new area rug. However, these are normal and will flatten within 2-3 weeks as you begin to use your newly purchased rug.
Use these tips to flatten your rug:
Back Rolling: Roll the carpet out, then roll it backwards. Let it sit in reverse for a day or two or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas in the opposite direction.
Heat: Use it only when necessary. Place the rug over cleared concrete or in an area like a driveway or a sidewalk in dry, sunny conditions.
Allow the rug to be positioned in optimal sunlight for as long as possible. This will give the rug time to absorb the sun's heat for up to 2 hours, but you can extend it if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hairdryer to the affected areas to heat the creases. Always hold the hairdryer 7 to 12 inches away from the rug while running side to side on a medium setting. This is because heat can sometimes cause the backing to melt.
Preventing and Lifting Dents from Furniture
Here are some simple ways to prevent and minimize indentations caused by furniture and protect your newly purchased area rug:
Furniture Coasters: This is the easiest and most cost-effective way to prevent dents in your rug if you know that furniture will be placed on top for long periods.
Moving Your Furniture: Regularly rotating or moving your furniture will prevent damage and dents, even if it’s just a few inches to the side.
Steam Cleaning: A more expensive solution and not recommended for all rug types, but for rugs that already have indentations, steaming the fibers will rejuvenate your rug and lift the imprints while also giving it an extra sheen.
Combing: You may be able to get the fibers to loosen and stand up by using a comb or the edge of a coin. After loosening, vacuum the entire rug.
How do I store my rug?
RUG STORAGE
Your rug is much more vulnerable to damage when it is in storage than in day-to-day use. A rug in storage, especially if it has not been professionally cleaned and properly prepared for storage, can be damaged in a relatively short time. We recommend taking the following precautions when storing your rug.
PROTECT YOUR RUG FROM MOTHS AND OTHER INSECTS
Any rug that is unattended (such as under furniture, in a dark area, or in storage) or has food-tuff or protein substances, such as accumulated pet hair, can attract moths. Moths prefer to lay their larvae on tightly rolled rugs. Apply an insect and moth repellent that is specially designed for fabrics.
ROLL YOUR RUG FOR STORAGE
Unless a rug is very old and fragile, rolling it for storage is generally the most beneficial. To determine which way to roll your rug, decide which is more fragile: the back of the rug or the pile where the fibers are. In general, the pile is more delicate, so you should roll your rug with the pile facing inwards. Make sure to roll it as straight as possible. If possible, roll the rug around a cardboard support tube. Folding, rather than rolling a rug, especially if it is stored for a long period of time, may cause creases that may be difficult to steam or clean out. Poorly folded rugs can also develop cracked foundations.
WRAP THE RUG IN A PROTECTIVE FABRIC
Wrap your carpet in a breathable fabric like cotton sheets or muslin to keep it protected. If you want expert-level protection, consider wrapping your rug in polyurethane rug wrap. These rug wraps are designed to provide a superior barrier against dampness and insects and will be more effective than muslin. Do not use plastic to wrap your rug, since it will keep it from breathing.
STORE THE RUG OFF THE GROUND IN A COOL, DRY ENVIRONMENT
If you must store the rug in an area such as a basement, garage, or attic, make sure to elevate it off the floor. Also, choose an area with the least amount of heat and humidity to prevent mildew.
UNROLL THE RUG AND CHECK THE RUG FOR SIGNS OF DAMAGE EVERY FEW MONTHS
To be safe, we suggest unrolling your rug once a month to make sure there is no evidence of insect infestation or mildew. Also, vacuum the area and the rug itself to eliminate any insect-attracting dust.
How do I reset my password?
Click HERE to reset your password.
While on the login screen, click "Forgot the password?"
Enter the email address attached to your account, and a temporary password will be sent directly to your email. Use that temporary password to log in and update your password.
How can I learn more about Rug Trend's Privacy Policy?
If you're curious about Rug Trend's privacy policy, please view our Privacy Policy page.
If you require more information, please Contact Us.
How can I remove myself from marketing emails & SMS?
We're sorry to hear that you no longer want to receive marketing emails and SMS from Rug Trend.
To remove yourself from either emails or SMS, you will need to follow the below process:
Email: At the bottom of all Rug Trend marketing emails, you will see a link to "unsubscribe."
Click that link to follow the final steps to remove yourself from receiving further marketing emails.
SMS: If you receive an SMS from Rug Trend, reply STOP in all caps to be removed from future SMS notifications.
If you wish to learn more about our Privacy Policy, click HERE.
Do I need to create an account to place an order?
No, you do not!
However, we highly suggest that you create an account so that you can view the status of your current and past orders. In addition, you will receive promotional emails about our upcoming sales and upcoming product launches.
To create an account, click HERE!