ITEMS ELIGIBLE FOR RETURN MUST BE:
- Sent to us within 30 days of the delivery date of your order.
- Sent to us in the same condition that it was delivered to you.
- All items are eligible for return except the American cover design/ Persian weavers brand; only items from this brand are final sale.
DAMAGED OR MISSING ITEMS:
If you received your merchandise in damaged condition or missing items, please contact us as soon as possible to report the problem.
RETURN FAQs
- How do I know if an item is eligible for a return?
- How many days from my order can I return an item?
- What if my order was damaged or there were missing items?
- How do I initiate a return?
- Do I need a return authorization number?
- What do I do with the return authorization number?
- What do I do after I start my return?
- How long does it usually take to process the refund?
- Where do you send the refund?
- What if I need to exchange the item for a different item?
- How do I return more than one item in an order?
- Who pays for returns?
- What's the return address?
- How much is the return fee?
- Can I purchase a return label from Rug Trend?
- When should I expect my refund?
- Will I receive a full refund?
- What if I still have a question you didn't answer?