Easy Returns


  • Sent to us within 30 days of the delivery date of your order. 
  • Sent to us in the same condition that it was delivered to you.
  • All items are eligible for return except the American cover design/ Persian weavers brand; only items from this brand are final sale. 


If you received your merchandise in damaged condition or missing items, please contact us as soon as possible to report the problem.                                                              


  1. How do I know if an item is eligible for a return?
  2. How many days from my order can I return an item?
  3. What if my order was damaged or there were missing items?
  4. How do I initiate a return?
  5. Do I need a return authorization number?
  6. What do I do with the return authorization number?
  7. What do I do after I start my return?
  8. How long does it usually take to process the refund?
  9. Where do you send the refund?
  10. What if I need to exchange the item for a different item?
  11. How do I return more than one item in an order?
  12. Who pays for returns?
  13. What's the return address?
  14. How much is the return fee?
  15. Can I purchase a return label from Rug Trend?
  16. When should I expect my refund?
  17. Will I receive a full refund?
  18. What if I still have a question you didn't answer?